Privacy

Data controller

For questions about data protection or to exercise your data protection rights, you can contact us using the details above.

The full privacy notice will be matched to the services in use before public release.

The topic library collects no symptom answers.

Storage of your language preference

When you select German or English, we store your selection locally in your browser so that it is retained for your next visit. This entry contains only your selected language and is not transmitted to us.

You can remove this entry at any time by clearing this website’s data in your browser.

Website hosting

This website is hosted through ChatGPT Sites. When you visit, your IP address is processed technically to transmit the requested pages and files to your browser.

This processing serves to provide the website and operate it securely.

Contact by form or email

We process your email address, message, subject and optional name to respond to your enquiry.

For enquiries relating to an existing contract or an intended purchase, processing is based on Article 6(1)(b) GDPR. For other enquiries, the basis is Article 6(1)(f) GDPR. Our legitimate interest is to handle incoming enquiries appropriately.

Contacting us is voluntary. To respond, we need your email address and the content of your enquiry. Please do not submit health data or medical records. We do not provide individual medical advice through this contact channel.

Email forwarding and mailbox

For email communication, we use Porkbun’s forwarding service and a mailbox at WEB.DE (1&1 Mail & Media GmbH). Messages sent to info@handsymptom.com are forwarded to this mailbox. Sender and recipient addresses, message content and technical transmission data are processed in this connection. Replies are currently sent from our WEB.DE address. The purpose, legal bases and retention period follow the information on contacting us provided above.

Porkbun privacy information · WEB.DE privacy information

Retention of contact enquiries

We retain your enquiry for as long as necessary to handle it and any required follow-up questions. The data is then deleted unless statutory retention obligations or necessary retention for the establishment, exercise or defence of legal claims require otherwise.

When you submit the contact form, your email address, subject, message and optional name are processed through Formspree and forwarded to info@handsymptom.com. Please do not send health data or medical records. Formspree privacy information.

Your data protection rights

Subject to the applicable legal conditions, you have the right to access your personal data, to rectification, erasure, restriction of processing and data portability.

Where we process data on the basis of legitimate interests, you may object to processing on grounds relating to your particular situation. You may withdraw any consent you have given at any time with effect for the future.

To exercise your rights, please contact info@handsymptom.com.

You have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data.

Purchases through Gumroad

Our purchase buttons lead to an external product page on Gumroad. No Gumroad checkout is embedded on our website. Payment details are not collected through Handsymptom.com.

When you visit the Gumroad page and make a purchase, Gumroad processes personal data, in particular contact, order and payment information, as well as technical connection data. For more information, please see Gumroad’s privacy policy: Gumroad privacy policy.

Our use of buyer data

Where Gumroad provides us with buyer and order data, we use it solely to handle purchase and download enquiries and for necessary accounting and record-keeping purposes. This includes, in particular, the email address and information about the purchased guide and order, where necessary for the relevant purpose. We do not use this data for newsletters or advertising.

Support enquiries are handled on the basis of Article 6(1)(f) GDPR; our legitimate interest is to assist buyers with questions about our guides. Where processing is necessary to perform a contract with us, Article 6(1)(b) GDPR applies. We process necessary data to meet statutory accounting and retention obligations on the basis of Article 6(1)(c) GDPR.

We retain this data only for as long as necessary for the stated purposes. The deletion criteria described above apply to support enquiries. Accounting and supporting records are retained for the applicable statutory retention period and then deleted, unless further retention is necessary for the establishment, exercise or defence of legal claims.